Entry Level Help Desk Technician

Job ID 1903 Location Cedar Rapids, IA Job Type Full-Time Apply Now

The Help Desk Technician will provide first level support to end-users who need assistance with their computer hardware, software and mobile devices. The ideal candidate will possess a strong understanding of Windows 10 and Office 365 products, mobile device setup and support, and basic networking technologies. The candidate will exhibit excellent problem-solving skills, have a positive and friendly attitude, and will possess strong written and verbal communication skills. 

Duties include:

  • Accurate and timely completion of work orders as assigned by the Help Desk Coordinator
  • Perform Windows 10 installations, configurations and problem resolution.
  • Installation and problem resolution of Microsoft related technologies such as Office, Outlook, OneNote, Teams and OneDrive.
  • Installation and problem resolution of all other company related software programs. 
  • Perform workstation and laptop builds, hardware replacement, PC reimaging, and driver installation services.  Perform routine support and maintenance for our conference room technologies.
  • Perform phone, web, video conferencing, and Instant Messaging support and problem resolution.
  • Work closely with the Help Desk Team to identify issues and provide solutions to emerging issues.
  • Utilize basic networking tools such as ping, ipconfig, and Windows logs to identify and troubleshoot network, connectivity, and performance issues. 
  • Maintain the security and confidentiality of company technologies and systems.
  • Work with clients in a friendly and courteous manner when IT related emergencies arise.


  • Strong understanding of Windows based computer and networking concepts and technologies.
  • A general understanding of conference room technologies such as Teams, WebEx, and Zoom. 
  • Excellent communication and organizational skills. 
  • Willingness to maintain department goals. 
  • Ability to lift 35lbs. 
  • This position would be located onsite (Cedar Rapids / DSM). Remote arrangements are currently not available. However, some travel may be required. 

Preferred Education/Experience 

  • Comp TIA A+ Certification, Network+ Certification, or Microsoft 365 MDAA

About Cedar Rapids:

Our Cedar Rapids office is in beautiful Downtown Cedar Rapids, with excellent local coffee shops within walking distance. Cedar Rapids is Iowa’s second largest city and is undergoing an incredible revitalization. You can check out the world class gallery at Legion Arts, take in a concert at McGrath Amphitheater, watch a play at Theatre Cedar Rapids, and much more, all within walking distance of our offices. To learn more about the Cedar Rapids community, view the Cedar Rapids Metro Economic Alliance website.

Benefits go beyond financial (possibility for paid overtime, profit sharing, matching 401K). You will live and work in a vibrant community where work-life balance is possible. You will work in a culture that values self-motivated people, appreciates problem solvers and provides opportunities you seek. 

Shive-Hattery is an equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran. 

Future Consideration: Yes

Apply Now