Help Desk Technician

Job ID 1481553 Location Cedar Rapids, IA Job Type Full-Time Workplace Type On-Site Apply Now

The Help Desk Technician will provide first level support to end-users who need assistance with their computer hardware, software and mobile devices. The ideal candidate will possess a strong understanding of Windows 10 and Office 365 products, mobile device setup and support, and basic networking technologies. The candidate will exhibit excellent problem-solving skills, have a positive and friendly attitude, and will possess strong written and verbal communication skills. 

Duties include:

  • Accurate and timely completion of work orders as assigned by the Help Desk Coordinator
  • Perform Windows 10 installations, configurations and problem resolution
  • Installation and problem resolution of Microsoft related technologies such as Office, Outlook, OneNote, Teams and OneDrive
  • Installation and problem resolution of all other company related software programs
  • Perform workstation and laptop builds, hardware replacement, PC reimaging, and driver installation services. Perform routine support and maintenance for our conference room technologies
  • Perform phone, web, video conferencing, and Instant Messaging support and problem resolution
  • Work closely with the Help Desk Team to identify issues and provide solutions to emerging issues
  • Utilize basic networking tools such as ping, ipconfig, and Windows logs to identify and troubleshoot network, connectivity, and performance issues
  • Maintain the security and confidentiality of company technologies and systems
  • Work with clients in a friendly and courteous manner when IT related emergencies arise


  • Strong understanding of Windows based computer and networking concepts and technologies
  • A general understanding of conference room technologies such as Teams, WebEx, and Zoom
  • Excellent communication and organizational skills
  • Willingness to maintain department goals
  • Ability to lift 35lbs
  • This position would be located onsite (Cedar Rapids). Remote arrangements are currently not available. However, some travel may be required

Preferred Education/Experience

  • Comp TIA A+ Certification, Network+ Certification, or Microsoft 365 MDAA

Why Shive-Hattery?

Shive-Hattery strives to provide outstanding client service and provide rewarding careers to our employees. Our learning and teaching culture is based on collaboration; you must be willing to mentor and teach other employees while continuing to develop your skills to grow professionally at Shive-Hattery. 

Shive-Hattery offers outstanding benefits, a sound compensation package.

Shive-Hattery is an equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran. 

Future Consideration: Yes

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