Reconnect the judicial system to the public (evidence shows this has slowly deteriorated over time – courthouses used to be the center of a city’s life and they used to make real contributions to community life. Today we need to work to recapture the relevance and resonance in the community). Consider the “customer experience”.
Bringing diverse types of users together to come up with new solutions / partnerships that will work best for their community,
- Different user types can include: property managers, judges, law students, lawyers, architects, educators, public and community groups.
- New programming for spaces to reach the public’s needs / wants where public institutions consider integrating today’s technology and customer needs. This might consider creating new programming for their spaces (i.e. legal libraries with cafes, public art, technology focuses, jury assembly spaces with appropriate amenities, childcare offerings, etc.
- Improve public trust and confidence
- Integrate security in a welcoming, yet safe-feeling way
- Needs to be a system the public feels they can rely on
- Provide more transparency of the justice system
- Improve public access and accommodation
- Better use of Alternative Dispute Resolution and Mediation to reduce judicial workloads through flexible spaces that meet the long-term needs of the court.