E911 Communications

Back to projects

Between 1980 and 2009, national call volumes to E911 facilities more than doubled. These buildings must be designed to dispatch police, fire and emergency medical resources quickly while providing a comfortable environment that reduces stress for staff.

By developing an approach that helps communities address current and future E911 facility needs, Shive-Hattery begins with determining proper staffing requirements per NEMA and NFPA requirements. This analysis isn’t completed by simply looking at staffing averages alone – examining data about call volume and average call length is necessary to determine the appropriate level of staffing to lessen call wait times.

Shive-Hattery then interviews dispatchers and managers to fully understand their needs, departmental relationships, challenges and community-specific information. Based on this comprehensive analysis, we can produce several modern design options to support around-the-clock services and efficient communication.